Privacy Policy
Last Updated: April 18, 2026
1. Introduction
Zenova ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading platform.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Government-issued identification documents
- Proof of address
- Financial information and transaction history
- Payment method details
Automatically Collected Information
- IP address and device information
- Browser type and version
- Usage data and platform interactions
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send transaction notifications
- Verify your identity and comply with KYC/AML regulations
- Detect and prevent fraud, abuse, and security incidents
- Respond to your comments, questions, and customer service requests
- Send you technical notices, updates, and security alerts
- Monitor and analyze trends, usage, and activities
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Your Consent: We may share your information with third parties when you give us permission
- Legal Requirements: To comply with legal obligations, court orders, or regulatory requirements
- Service Providers: With third-party vendors who perform services on our behalf
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety and that of our users
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- 256-bit SSL encryption for data transmission
- Secure storage systems with access controls
- Two-factor authentication for account security
- Regular security audits and monitoring
- Cold storage for cryptocurrency assets
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our platform
- Improve platform functionality and user experience
- Provide personalized content and advertisements
You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Prevent fraud and maintain security
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Withdrawal: Withdraw consent where we rely on it
To exercise these rights, please contact us at privacy@zenova.network
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@zenova.network
Address: Zenova Privacy Department
Your Privacy Matters: We are committed to protecting your personal information and maintaining your trust.